FAQ

You may pay with a debit or credit card as well as with your Paypal, Apple Pay or Afterpay.

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every two weeks without any interest. Click here to review our Afterpay page for more information.

For security, we do not store your credit card information on file. If you make an exchange for a more expensive item, we will contact you to retrieve payment (the difference).

No problem! Just call us toll-free at 877-442-4530 and one of our customer service representatives will be happy to assist you.

This is a confirmation of your order – think of it like a receipt. It confirms that your order was successfully submitted. The email includes the details of your purchase, including your order number, the products you purchased, order tracking numbers, etc. Hold onto this email for your records.

Given the speed at which we fulfill orders, it is not possible to cancel orders after it has been placed.

Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by reviewing your order on your account. To sign into your account, click here.

We will ship the portion of your order that is in stock and issue a shipping confirmation and tracking number. We will inform you of the missing item(s) and issue a refund upon your request. 

You can check the status of your order by reviewing your order on your account. To sign into your account, click here.

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please call us toll free at (877) 442-4530. Hourglass Angel packages typically arrive between two to seven business days. For expedited shipping, an order must be placed before 11am CST and it will be shipped the same day. Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center.

Yes! You can select your country's flag in the menu to update the currency. After an item is added to the cart, please proceed to checkout. Please refer to our international shipping page for more information.

Please see our return policy for details. Orders are ineligible for a return.

International Returns

International orders have a different return process and do not qualify for free returns or exchanges.

Orders are processed within 3-7 business days (Monday through Friday, excluding holidays). Order processing times will increase during the business close down period.

Orders placed on holidays, Saturdays or Sundays will be processed the following business day.

If your order is in stock, it usually takes between 1 and 5 business days depending on your proximity to Chicago.

For UPS Ground shipping, please allow 1 to 5 business days to receive your order. We will ship the order the same day if we receive it on a business day before 11am CST. You can get a more accurate shipping time by entering the 60804 zip code into the UPS ground map: click here for map.

If you ordered next day or second day delivery, your item will arrive either the next business day or the second business day after shipment. Please note that if you ordered after 10am CST, your order will not be shipped until the next business day.

Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by reviewing your order on your account. To sign into your account, click here.

International orders require 3-7 business days for processing and are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by reviewing your order on your account. To sign into your account, click here.

If your tracking information says the package was "delivered," first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way. Still no luck? Call the carrier with your tracking number for more information.

If the carrier is unable to provide a resolution please contact our Customer Care Center at (877) 442-4530 or send an email to info@hourglassangel.com.

If you have questions or need further advice on choosing a shaper, feel free to contact us directly at 877-442-4530 or send an email to info@hourglassangel.com with your questions. We’re here to help!

Congratulations! You can typically wear a cincher as soon as one week after giving birth. If you had a c-section, it is often advisable to wait two weeks. Every body is different, so please consult a doctor for a professional opinion.

Shapers and intimate apparel are described with a range of technical terms that can be confusing at first glance. Use our glossary to help decode what it all means and make your shopping even easier.

No, a smaller size won't fit right and may be painful – ouch! Shapewear comes in different levels of control: minimal control, slight control, moderate control, strong control, and maximum control. Instead of going down a size, go up a control level. This will ensure your shapewear provides the support you need and stays comfortable too.

You can use our Size Chart for a quick glance at the recommended measurements for each size. Each product has it's own sizing and it's best to review the size chart on each product page. The most important thing to review is waist size. If you still need help, email us at info@hourglassangel.com.

Our shapewear will mold to your body, so we recommend selecting a shaper based on your current size. Remember that our shapewear can make you look up to 2 dress sizes smaller instantly, depending on the compression level – but it shouldn't cause discomfort.

You can check our Size Chart for a quick glance at recommended measurements. We recommend you go up a size if you experience numbness in the legs, shortness of break, sharp stomach pains or pinching.

Review our Measuring Instructions on our Sizing Page to learn the right way to measure your bust, waist and hips. It's easy – all you need is a cloth or vinyl body-measuring tape. And if you don't have either, simply print and put together your own measuring tape, click here to download.

We understand, not all bodies are the same! You can also use our Size Chart & Measuring Instructions to see recommended measurements for each size. If you're outside the lines, don't worry. Here are some simple tips to help you select the right shapewear:

Never size down! Our shapewear is designed to slim and smooth, so picking a size too small will cause bulges and discomfort.

Email or call us. We have a team of customer service representatives who are happy to answer your questions and help you select the right size for your body.  You can contact customer service at email info@hourglassangel.com.

Be sure to check out our Size Chart & Measuring Instructions to find your size for different types of garments. If you still have questions, contact our Customer Care Department at email info@hourglassangel.com – we're happy to help!